Now I never realized how much of a complete internet addict I have become until the unthinkable happened. On Monday there was a fantastic lightning storm and then BOOM! The power went out and that nasty lightning killed my internet connection. So, just like anyone else I called the cable internet company and requested someone come out to allow me to get my fix. Granted no one is coming out on that day ( yeah like that would happen) so I made an appointment for Tuesday. Needless to say the cable guy comes out and inquires where the cable comes into the house. After some communication issues, (Yes, I know there is one line that comes into the house and branches off to feed the other lines but what part of I DON'T KNOW where it comes in at do you not understand? And it doesn't matter how many times you tell me this main line coming into the house and branching off will make me magically remember.) and self restraint from slamming my head or his against the wall in frustration the main line was found. Now here is where my day gets even better, apparently when DISH was installed they used a splitter like part (called a diplexor) I learned that while my DISH was still working the cable side of this part was fried and what was even better the cable man couldn't fix it. So then after that little of ray of sunshine brightened my day I set off to call DISH. When I finally got through the lovely long waiting time due to the all circuits are busy message I managed to talk to someone.
DISH has a lovely repair charge of 50 dollars every time they take up a massive chunk of your day since everyone has experienced the between the times of 8 and whenever we decide to come so you are tied to the house all day from your television provider. But, they also have this "insurance plan" of six dollars a month and then the house robbery is only 30 dollars. After inquiring if there is a set time that is needed for the insurance plan ( in case I want to cancel my DISH subscription which is up next month on the tenth-YES I am counting down) my technical support specialist quickly placed me on hold and spoke with his manager. A couple of minutes of having to listen to some horrid static that is supposed to pass for elevator music he comes back and informs me that this time the repairs will be done free of the 50 dollar shake you for change charge.
So economical tip for the day, when inquiring about the repairs and fees hint that you are going to cancel your plan (and always be civil ) and you too can get repairs waived for this "one time".
Well of course I had to wait another whole day (By this time I am having junkie like withdrawls, such as walking by the modem hoping that the green light would magically come on and allow me internet access) for someone to come and allow me access to the internet. So thankfully the DISH repair man comes early in the morning and when we explain to him that the cable side of the splitter thing (diplexor) is fried and refusing me internet access, I received the we don't install DISH like that. Great. I get the new guy. Granted everyone is new at one time or another but all you have to say is I have never heard of it installed that way and not give me the look like I am a complete alien. So after going up and looking at the diplexor he realized that I wasn't lying to him ( as if I could make something along those lines up) he has to call for permission. Around 15 minutes later my internet is fixed and I am as happy as a drag queen at the MAC counter with a gift certificate. So I decide to make some breakfast since I haven't eaten anything and I am not sure if my eye twitch is from irritation or low blood sugar. So when I sit down with my breakfast and turn on the television to watch something I discover that my DISH is out. Great, just great. So I had to call the DISH repair man again to come out and restore my television (which still isn't working right but it is working). Needless to say the moral of this story is (besides the obvious- never get DISH) make sure that both your internet and your cable come from the same place of be prepared to develop an eye twitch and homicidal thoughts.
Wednesday, September 16, 2009
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